– EXPECTATIONS / TASKS
: Provide Development Support for SAP HANA Database to Customers located globally.
: Performs root cause analysis by applying effective problem solving skills to problems.
: Isolate probable causes of issues; document and monitor Defects and Enhancement Requests.
: Recommend known technical solutions and develop workarounds for corrective action.
: Document and transfer technical and process knowledge.
: Working closely with other staff, such as project managers, developers, service engineers, product support and escalation mangers located globally but also directly with customers and clients to help them install, set-up, configure, understand.
: Gives feedback to development to enhance/adapt existing services, business process
: Performs weekend on-call duty tasks
– QUALIFICATIONS / SKILLS AND COMPETENCIES
: Knowledge on Database, SQL Programming and Data warehousing principles
: Basic Programming Skills on Programming environment (Python, Java, C++, ABAP)
: Experience with SAP Products & Solutions including SAP NetWeaver BI & SAP Business Suite
: Database administration or technical support experience
: System administration experience with Linux including Network topologies, TCP/IP, and Remote Access technologies, troubleshooting distributed systems, including installation, migration, and networking.
: Excellent communication skills in English and interpersonal skills
: Performance analysis and optimization skills
3. Software engineers for advanced UI platform developmet